“Companies are learning that it’s much better to offer customers a place to give direct feedback at their virtual doorstep than to ignore complaints and let them crop up everywhere.”
BRIAN REICH & DAN SOLOMON
AUTHORS OF MEDIA RULES!
“Companies are learning that it’s much better to offer customers a place to give direct feedback at their virtual doorstep than to ignore complaints and let them crop up everywhere.”
BRIAN REICH & DAN SOLOMON
AUTHORS OF MEDIA RULES!